Delete your data
Applies to the ChartDetector AI app on Google Play, published by OVRN
You can delete some of your ChartDetector AI data without closing your account.
Delete it yourself in the app
- A single scan: open the scan from your history, tap Delete scan and confirm. This permanently removes the analysis and its stored chart image.
- Your push-notification token: turn off notifications on the Profile tab. The token is removed straight away.
- Your name: change it on the Profile tab, or ask us to remove it.
What is deleted automatically
Chart images are deleted about 7 days after the scan on the free plan and about 365 days after the scan on Pro. The text of the result stays until you delete the scan. An image from a scan that failed or was cancelled is not included, so ask us if you want it removed.
Ask us to delete it
- Email support@gettoneadapt.com with the subject Delete my ChartDetector AI data.
- Send it from the email address you use to sign in, and say what you want removed, for example all chart images or all scan history.
- We will confirm by reply and complete the request within 30 days.
Data you can ask us to delete
- Chart images you uploaded or photographed, including images from failed or cancelled scans.
- Scan results: extracted chart data, questions, news digests, study notes and feedback.
- Your name.
- Usage events linked to your account.
- Support messages you sent us.
What is kept
While your account exists, we keep your email address, sign-in credentials, plan, scan counts and the device record used for the free-scan limit, because the app needs them to sign you in and apply plan limits. Google Play and our subscription provider, Adapty, keep records of purchases and refunds for as long as needed for accounting and tax. Copies in our hosting provider's routine backups are removed as those backups expire, within 30 days. To remove your account as well, delete your account.