Delete your account
Applies to the ChartDetector AI app on Google Play, published by OVRN
You can delete your ChartDetector AI account and the data connected to it at any time, in the app or by email. Deletion is permanent and cannot be undone.
Delete it in the app
- Open ChartDetector AI and sign in.
- Go to the Profile tab.
- Tap Delete account.
- Tap Delete everything to confirm.
Your account is deleted straight away.
Delete it by email
Use this if you no longer have the app.
- Send an email to support@gettoneadapt.com with the subject Delete my ChartDetector AI account.
- Send it from the email address you use to sign in to the app, so we can confirm the account is yours. If you signed in with Google, that is your Google account email.
- We will confirm by reply and complete the deletion within 30 days.
What is deleted
- Your account and sign-in credentials.
- Your profile, including your name, email address, country and plan.
- Every chart image you uploaded or photographed.
- All your scans: extracted chart data, questions, news digests, study notes and feedback.
- Your scan counts, the device record used for the free-scan limit, and your push-notification token.
What is kept
- Usage events: records of how the app was used, such as screens viewed, tickers scanned, app version, device model, country and the random install ID. The link to your account is removed, and they are kept for statistics with no fixed end date.
- A deletion record: a log entry that the account was deleted, with its account ID and email domain (for example, gmail.com). It has no fixed end date.
- Support messages: any messages you sent us, including the email address on them. Ask us by email and we will delete these too.
- Purchase records: Google Play and our subscription provider, Adapty, keep records of purchases and refunds for as long as needed for accounting and tax.
- Backups: copies in our hosting provider's routine backups are removed as those backups expire, within 30 days.
Subscriptions
Deleting your account does not cancel a Google Play subscription. Cancel it first in the Google Play app under Payments & subscriptions, so you are not charged again.
Deleting only some of your data
If you want to keep your account but remove specific data, see delete your data.