Delete your account
Applies to the ToneAdapt app on Google Play
You can ask us to delete your ToneAdapt account and the data connected to it at any time. Deletion is permanent and cannot be undone.
How to request deletion
- Send an email to support@gettoneadapt.com with the subject Delete my ToneAdapt account.
- Send it from the email address you use to sign in to the app, so we can confirm the account is yours. If you signed in with Google, that is your Google account email.
- We will confirm by reply and complete the deletion within 30 days.
What is deleted
- Your account and sign-in credentials.
- Your profile, including your name, email address and subscription status.
- The gear you added and every tone match you saved.
- App-usage events linked to your account.
- Your push-notification token and the identifiers held by our subscription provider.
What is kept
- Records of purchases and refunds that we are required to retain for accounting and tax purposes. These are kept for the period required by law and are not linked to an active account.
- Tones that were published to the public Explore feed, in anonymised form with no link to you. Tell us in your request if you want those removed as well.
Deleting only some of your data
You can remove individual saved tones and gear yourself inside the app at any time. To have us delete specific data without closing your account, email the same address and say what you would like removed.
Subscriptions
Deleting your account does not cancel a Google Play subscription. Cancel it in the Google Play app under Payments & subscriptions before or after requesting deletion, so you are not charged again.